My House Flooded . . . Now What?

Like many latest hurricane victims, you could have discovered your self coming again house to an unwelcome visitor—flood injury. Maybe you reside in a high-risk flood zone and that is all too acquainted territory, or possibly you evacuated simply to be protected, by no means anticipating to cope with any precise loss. However now that you recognize your home flooded, how do you begin the restoration course of whereas attempting to file your declare? And what about rebuilding? Are you able to do it in a means that can defend your house from flooding once more?

Listed below are some useful tricks to help you as you navigate the times forward—from documenting injury and tackling cleanup safely to taking preventative measures.

Preserve that chin up. We at Ramsey Options know the highway forward could also be a protracted one, however we’re so grateful that you’re protected—and you might be house.

Ideas for Submitting a Declare

Make the Needed Calls:

  • Name FEMA: Alert FEMA of your state of affairs by calling them at 1.800.621.3362. They might have free assist accessible to you. (See Useful Assets part under.)
  • Name Your Insurance coverage Agent: In case you have flood insurance coverage, now could be the time to name your local insurance agent. They may start the claims course of and schedule an appointment for an adjuster to return to your house. Make certain to ask the adjuster’s title earlier than they arrive.

Doc Every little thing:

  • Video: Use your cellphone or a video digicam to do a video walkthrough, documenting injury each inside and outdoors of the home.
  • Photographs: Don’t skimp on the photographs—take a bunch and ensure you get close-up, detailed photographs of the broken objects earlier than you take away them from your house.
  • Flooring: If bigger objects like carpet or flooring are broken, minimize a chunk out and set it apart to point out the adjuster once they come.
  • Preserve Data: Make copies of all of the paperwork you give to your adjuster or insurance coverage agent. Use your cellphone to take photos of the paperwork when you can’t make a photocopy. Preserve a report of all contact with the insurance coverage firm with dates, occasions and particulars of what you mentioned.

Meet With the Adjuster:

  • Ask for his or her identification once they arrive.
  • Be ready to request an advance or partial cost if wanted
  • Be prepared together with your coverage quantity, insurance coverage info and information associated to any broken belongings or property.
  • Request your adjuster’s e-mail deal with and ensure any communication is dealt with by e-mail so that you’ve a written report.
  • Don’t start any repairs with out written (or emailed) approval from the adjuster.

Good to Know: In case you have a big declare, you’ll be able to rent a public adjuster (an unbiased adjuster) who will work in your behalf to mediate the declare. Be careful for doubtlessly excessive charges as some states don’t have any caps on what public adjusters can cost.

Preserve in Thoughts That the Adjuster Will:

  • Take measurements and pictures, noting any direct flood injury.
  • Give you a flood certification quantity.
  • Provide you with a advised Proof of Loss, primarily based on their evaluation

Good to Know: The adjuster will not approve or deny your declare, or have the ability to inform you in case your declare has been authorised.

Submit Your Proof of Loss:

  • Evaluate your declare earlier than submitting—ensuring there are not any errors.
  • Signal and submit the Proof of Loss inside 60 days after the injury—the earlier the higher.1 Personal insurance coverage corporations might require a shorter timeline.
  • File for extra cost if restore work might be costlier than anticipated.
  • In case you uncover extra injury, you’ll be able to add to your declare after you’ve filed. Contact your insurance agent.
  • Preserve monitor of the place your declare is within the course of.

Good to Know: Remember the fact that you don’t have to just accept the adjuster’s preliminary estimate of the injury. In case you consider the estimate doesn’t cowl your loss, file a declare for extra damages.

Watch Out For:

  • Robocalls: Throughout Hurricane Harvey, many flood victims obtained automated calls by scammers saying their flood insurance coverage had lapsed and needed to be paid immediately to make sure their protection stayed in place. However, in line with FEMA, your insurance coverage firm is not going to use this methodology of communication to warn you of a potential or imminent lapse in protection. As a substitute, they provides you with ample warning through postal mail.2
  • Scammers: Be careful for contractors who provide low bids or ask for big quantities of cash up entrance.

Recovering from a Flood

Take Excessive Warning on Re-Entry

  • Observe the recommendation of the native authorities earlier than you try and re-enter your neighborhood or house.
  • Do not enter the house if broken energy or gasoline strains are seen.
  • If your home appears crooked or if it seems the inspiration has shifted, do not try and go inside.
  • Earlier than going right into a room, examine the ceiling and flooring for indicators of buckling or sagging—water might have weakened them to the purpose of collapsing.
  • In case you hear a hissing noise or scent pure gasoline or propane, get out and name your native hearth division.
  • Don’t flip energy on or off, particularly when standing in water.
  • Even when you’ve misplaced energy, do not try to enter a flooded basement until the house’s electrical meter has been faraway from its socket by a certified technician.

Defend Your self From Potential Hazards

  • Assume all flood water is contaminated, until in any other case famous by authorities.
  • Be looking out for floating or hidden particles equivalent to glass or chemical compounds in addition to animals like toxic snakes.
  • Keep away from contact with contaminated water by sporting the correct protecting clothes or gear (waders, rubber or plastic boots, gloves, and many others.).
  • Preserve your palms clear by washing them with cleaning soap and clear, working or bottled water.
  • If your home is contaminated with mildew, chances are you’ll want extra protecting gear like goggles and respirators.

Deal with Cleanup Safely

  • Ventilate the Space: Open all doorways, home windows, cupboards and drawers for satisfactory airflow. If the home was closed resulting from flooding for greater than 48 hours, do that earlier than you start any cleanup.
  • Pause on Utilizing the Energy: Don’t join a generator or anything to the house’s electrical system until it has been deemed protected to make use of by a licensed electrician.
  • Mitigate the Harm: If there are quick steps you’ll be able to safely take to maintain extra floodwater from getting into the house, equivalent to laying a tarp or boarding up a window, go forward and take them—however make sure that to snap photos first. If in any respect potential, wait till the claims adjuster has assessed all of the injury to make any intensive repairs.
  • Be Affected person With the Basement: Relatively than pumping all of the water out of your basement without delay, take away a few third of it per day. Eradicating it too rapidly may trigger the flooring to buckle and the partitions to break down.
  • Take away Extra Water: Take away any standing water (outdoors of your basement) as rapidly as you’ll be able to. If an electrician has given you the inexperienced mild to make use of your house’s electrical energy, use followers (until mildew has already begun to develop) and a dehumidifier to take away extra moisture.
  • Toss the Meals: Throw out any unsealed meals, in addition to any meals that was uncovered to floodwaters. Contaminated meals shouldn’t be definitely worth the danger. Toss it!
  • Take away:


    • Take away any drywall or insulation (until it’s closed-cell foam) that got here into contact with floodwater, and clear the framing completely—drying it as rapidly as potential.
    • Rip out all carpets and padding that got here into contact with floodwater. Hardwood or laminate flooring could also be salvageable and solely should be eliminated briefly. Make certain to avoid wasting a pattern of any ruined flooring to point out your claims adjuster.
    • Upholstered furnishings or window coverings ought to be tossed until you rent a restoration firm that may disinfect and deep clear them. Save a swatch of any affected cloth to point out your claims adjuster.
    • Completely scrap objects that got here into contact with floodwater that can’t be adequately sanitized.
  • Remove the Mildew: Observe the EPA’s guidelines for any mildew cleanup. 
  • Sanitize Every little thing: Scrub and disinfect flooring, home equipment and kitchen surfaces with detergent. Watch out to not combine cleansing merchandise—dangerous fumes may develop.
  • Look at Home equipment: Have your home equipment examined by a certified technician earlier than attempting to salvage them.
  • Change Shops: Have a licensed electrician change all retailers or switches that had been submerged.

Rebuild the Proper Approach

  • Work With a Contractor You Can Belief:
    • Verify the Critiques: Suppose you discovered an important contractor to do the repairs? Do your homework, as a result of the primary individual to point out up might not be one of the best individual. Ask for a number of references and on-line critiques.
    • Guarantee They Have the Proper Expertise: Make certain the contractor you rent is skilled in the kind of restore or new building work you want.
    • Defend Your self: Don’t be fooled by an out-of-town opportunist seeking to capitalize in your loss. On the very least, make sure that to make use of respected licensed and bonded contractors to maintain your rebuild or renovation from being a nightmare.
    • Ask for Suggestions: Can’t discover a native contractor you’ll be able to belief? Ask your insurance coverage agent or your claims adjuster for suggestions.
    • Get A number of Estimates: Suppose the worth your contractor quoted is simply too excessive? Get extra estimates from different native contractors if vital, and seek the advice of your claims adjuster or insurance agent earlier than you signal any contracts.
  • Refuse to Settle:
    • In relation to work on your house, don’t settle for shoddy workmanship or low-quality replacements for customized work on your home.


  • Maintain Onto These Receipts:
    • Even the fee for short-term repairs ought to be included within the complete settlement, so maintain onto all of your receipts—irrespective of how small!


  • Make Floodproofing a Precedence:
    • In case you’re rebuilding your house, think about constructing it no less than 2 toes greater than what your space’s zoning requires.
    • In case you’re repairing an current house and you’ve got a crawl area, basement or storage under your first flooring, you too can look into floodproofing your house by including flood openings on the base of its construction.
    • One other—though doubtlessly way more costly—possibility is to have your current house elevated in order that it’s above base flood elevation. You too can relocate it to the next a part of your property.
    • As a substitute of utilizing common insulation, use closed-cell foam insulation together with flood damage-resistant sheathing and wallboard.
    • When selecting flooring for the bottom stage of your house, make sure that it’s product of a nonporous materials and you employ waterproof sealant or mortar.
    • Preserve home equipment like your AC unit or water heater elevated—up and away from potential flood injury.

Further Assets

Financial Aid: In case you’re a sufferer of a serious nationwide catastrophe and wouldn’t have non-public flood insurance coverage that pays for short-term displacement bills, FEMA’s People and Households Program provides you with cash for shelter, meals or medical care so long as you apply inside 60 days of the catastrophe.3 To use, go to Make certain to have your insurance coverage info and your checking account info readily available.

Protect your home and your budget with the right coverage!

Grants: For victims of hurricanes in presidentially declared catastrophe areas, FEMA is allowed to make grants to householders who wouldn’t have flood insurance coverage below what is known as the Particular person Help Program. The grants have a $30,000 cap and are meant to supply help with housing in addition to different severe disaster-related bills and wishes. Traditionally, nevertheless, the grants common round $5,000.4 Although flood victims do not need to repay the grants, they have to meet sure circumstances with the intention to obtain one.

Tax Aid: In case you are a sufferer of a catastrophe in a Presidential Catastrophe Space, make sure to ask your accountant at tax time when you qualify for tax aid from the IRS.

Flood Insurance coverage: Are You Lined?

Earlier than Hurricane Harvey even hit, Michael Camp—an insurance coverage Endorsed Native Supplier in Texas—was calling his clients in high-risk areas to coach them on what steps they’d must take subsequent, the significance of getting their claims filed rapidly, and what they wanted to do to doc the injury.

However what when you don’t have flood insurance coverage? Are you able to get coated if your home beforehand flooded? And what in regards to the various kinds of flood insurance coverage? How have you learnt which one is best for you?

Michael’s recommendation to Dave’s followers: “Don’t watch for tragedy to strike once more. Now is a good time to undergo your recordsdata, name your agent, and say, ‘, I by no means actually checked out my coverage. Does it cowl this? What can I do to ensure that is coated, and what’s the worth distinction on including flood insurance coverage protection?’”

Associated: For extra info, see Do I Need Flood Insurance?

Going Ahead

In latest months, the whole nation has marveled as residents of cities that fell sufferer to flooding, and even these outdoors their borders, opened their houses and their palms to flood victims. Many gave (and proceed to offer) selflessly of their time and sources—working collectively to not solely help their neighbors, but additionally to rebuild the cities they love.

We might not have the ability to cease pure disasters from occurring once more, however we are able to scale back our danger of them affecting us by following security procedures, having a plan in place, and dealing with one of our trusted insurance Endorsed Local Providers (ELPs) to make sure now we have satisfactory protection. Armed with a plan and sources, we too might be able to put forth a powerful, serving to hand.

Associated: Earlier than it Floods: Download our free checklist to make sure you’re prepared!

Useful Assets:

In search of a deeper dive into the knowledge coated above? Listed below are some sources from reliable sources that you could be discover invaluable.

Normal Data

Defend and Put together

Cleanup and Restoration

Submitting a Declare

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